Job Description
Join the team at Orlando Grand Resort! We are currently seeking a friendly and organized Front Desk Agent to join our hospitality team. We specialize in providing top-tier service to our guests and are looking for individuals who are eager to learn and grow in the hospitality industry.
This position is specifically for the Weekend Shift, offering you the flexibility to enjoy your weekdays while building a rewarding career in one of the world's most exciting vacation destinations.
Why Join Us?
- No prior experience required—comprehensive training provided.
- Competitive pay and performance bonuses.
- Discounted rates on hotel stays and local attractions.
- A supportive and fun team environment.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage the front desk operations efficiently, including answering phones and emails.
- Handle cash transactions and process credit card payments accurately.
- Assist guests with inquiries regarding local dining, attractions, and transportation.
- Maintain a clean and organized front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
- Resolve guest complaints and issues in a professional and timely manner.
Qualifications
- No Experience Required: Perfect for students or those new to the hospitality industry.
- Must be available to work weekends (Saturday and Sunday).
- Excellent verbal communication and interpersonal skills.
- Professional appearance and a friendly, outgoing personality.
- Basic computer literacy and typing skills.
- Ability to stand for extended periods and lift light luggage.
- Valid driver's license is preferred.