Job Description
Are you a hospitality enthusiast looking for a rewarding career in the heart of the Pacific Northwest? The Sterling Hotel Group is currently seeking a dedicated Front Desk Agent to join our vibrant team, specifically for our high-volume weekend shift in Portland, OR.
We pride ourselves on delivering exceptional guest experiences. As a Front Desk Agent, you will be the face of our hotel, ensuring every visitor feels welcomed and valued from the moment they arrive. If you are looking for a dynamic role with competitive pay and a supportive team culture, we want to hear from you.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming calls and emails with a professional and friendly demeanor.
- Handle guest inquiries, including directions, restaurant reservations, and local recommendations.
- Maintain the cleanliness and order of the front desk area and lobby.
- Process payments and handle cash transactions accurately.
- Assist with concierge services and special guest requests.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hotel front desk or customer service is preferred.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office and hotel software (e.g., Opera, Micros) is a plus.
- A professional appearance and a positive attitude.