Job Description
Welcome to Raleigh Luxury Suites
We are seeking a dedicated and charismatic Front Desk Agent to join our award-winning hospitality team. If you thrive in a fast-paced environment and have a passion for creating unforgettable guest experiences, we want to meet you. This is a weekend shift position offering a competitive salary and a vibrant work culture.
As the face of our hotel, you will ensure every guest feels welcomed, valued, and attended to with the highest level of professionalism. Join us in the heart of North Carolina's capital city.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure, ensuring a seamless check-in and check-out process.
- Guest Relations: Handle guest inquiries, complaints, and requests efficiently, escalating complex issues to management while ensuring guest satisfaction.
- Operational Support: Manage the front desk operations, including answering multi-line phones, processing payments, and managing reservations systems accurately.
- Security & Access: Verify guest identities and ensure the security of the property by monitoring access points and adhering to key control procedures.
- Lobby Management: Maintain a tidy, organized, and inviting lobby area, coordinating with housekeeping as needed.
- Administrative Tasks: Perform daily filing, data entry, and prepare daily reports for the management team.
Qualifications
- Experience: Minimum of 1 year of experience in a hotel front desk, concierge, or customer service role.
- Availability: Must be available to work weekends (Friday through Sunday) on a rotating schedule.
- Communication: Excellent verbal and written communication skills with a polished and professional demeanor.
- Technology: Proficiency with Property Management Systems (PMS) and basic computer applications (Microsoft Office Suite).
- Appearance: Professional appearance and grooming standards that align with the luxury hospitality brand.
- Education: High school diploma or equivalent required.