Job Description
Join the Apex Hospitality Team
We are currently seeking a dedicated and professional Front Desk Agent to join our team in Raleigh, NC. If you excel in a fast-paced environment and love providing exceptional guest experiences, we want to meet you.
As a key member of our front-of-house team, you will be responsible for managing the check-in and check-out processes, ensuring a welcoming atmosphere for all visitors. We pride ourselves on our premium service standards and are looking for someone who shares our passion for hospitality.
Why Choose Apex Hospitality?
- Competitive hourly wage ($15.00 - $18.00)
- Weekend schedule allows you to enjoy your weekdays off
- Opportunities for career advancement within the group
- Comprehensive training and support
Key Responsibilities
As the face of our hotel, you will:
Responsibilities
- Manage the check-in and check-out process efficiently, ensuring accuracy and a warm welcome for every guest.
- Answer incoming calls and route inquiries to the appropriate departments promptly.
- Resolve guest complaints and special requests with professionalism and a problem-solving mindset.
- Monitor and maintain the cleanliness and appearance of the front desk area and lobby.
- Assist with luggage services, parking coordination, and general concierge duties as needed.
- Process payments and manage folios accurately using the Property Management System (PMS).
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality, hotel operations, or customer service is preferred.
- Proficiency in MS Office and Property Management Systems (e.g., Opera, StayNTouch).
- Excellent verbal communication and interpersonal skills.
- Ability to stand for extended periods and lift moderate amounts of weight.
- Must be available to work weekends and holidays.