Job Description
Join our award-winning downtown hotel team as a Weekend Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during our busiest weekend shifts. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and want to make lasting impressions on our international clientele. Enjoy competitive compensation, flexible scheduling, and opportunities for advancement in one of Minneapolis' premier hospitality destinations.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Resolve guest complaints and special requests with creative solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain secure financial records
- Act as hotel ambassador, providing local recommendations and event information
- Maintain cleanliness and organization of the front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera, Cloudbeds)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic computer literacy and cash handling experience
- Flexible weekend availability (Fri-Sun, 3rd shift preferred)
- Positive attitude and commitment to guest satisfaction