Job Description
Are you a charismatic hospitality professional looking for a rewarding Weekend Shift opportunity in the heart of San Francisco? The San Francisco Grand Hotel is seeking a dedicated Front Desk Agent to join our elite team.
As a key member of our guest services team, you will be the first point of contact for our visitors, setting the tone for an unforgettable stay in the Bay Area. We pride ourselves on delivering luxury and personalized service.
- Competitive Pay: Earn between $18.00 and $23.00 per hour.
- Flexible Schedule: Enjoy the benefits of working weekends with full-time availability.
- Perks: Employee dining discounts, complimentary parking, and career advancement opportunities.
Don't miss this chance to elevate your career in one of the world's most vibrant cities.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a seamless check-in and check-out process.
- Manage the front desk operations efficiently during peak weekend traffic, maintaining high accuracy in registration and billing.
- Handle incoming phone calls, emails, and correspondence with professionalism and courtesy.
- Resolve guest inquiries, complaints, and special requests to ensure 100% guest satisfaction.
- Collaborate with housekeeping and maintenance staff to ensure guest rooms and public areas meet luxury standards.
- Process payments and maintain strict adherence to cash handling policies and security protocols.
- Monitor lobby activity and assist with security procedures as needed.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, front desk operations, or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Fidelio).
- Must be available to work weekends (Saturday and Sunday).
- Ability to stand for extended periods and lift up to 20 lbs.
- A professional appearance and a positive, solution-oriented attitude.