Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group's Milwaukee flagship property! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in our luxury downtown hotel. This is your opportunity to shine in a dynamic environment where your people skills directly impact our reputation.
As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling reservations, and resolving guest inquiries with finesse. We offer competitive pay, comprehensive benefits, and career advancement opportunities within our growing portfolio.
Why join us? Flexible scheduling, employee discounts, and a supportive team culture that celebrates your contributions. Immediate start available for qualified candidates!
Responsibilities
- Efficiently manage guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and modifications using our property management system
- Resolve guest concerns promptly and professionally, exceeding expectations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards while promoting hotel amenities and services
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities with a positive attitude
- Flexibility to work weekends, evenings, and holidays
- Valid Wisconsin driver's license preferred
- Basic computer literacy with MS Office Suite