Job Description
We are seeking a dedicated Front Desk Agent to join our premium team in San Jose. If you thrive in a fast-paced environment and have a passion for hospitality, we want to hear from you. This role focuses on our high-volume weekend shifts, offering a unique opportunity to shine when our guests need us most.
As a Front Desk Agent, you will be the face of The Grandview. Your role is to ensure every guest feels welcomed, valued, and attended to with the highest standard of care. We pride ourselves on our modern amenities and historic charm, and we need a team member who embodies our core values of integrity and excellence.
- Manage check-in and check-out procedures efficiently.
- Handle guest inquiries and complaints with empathy and professionalism.
- Process payments and manage room reservations.
- Maintain the lobby and common areas to ensure a pristine environment.
Responsibilities
- Execute seamless check-in and check-out processes for all guests, ensuring accuracy in reservations and billing.
- Act as the primary point of contact for guest requests, from concierge services to room maintenance.
- Monitor and manage the front desk console, including phone calls and email correspondence.
- Enforce hotel policies and safety regulations to ensure a secure environment for guests and staff.
- Collaborate with housekeeping and maintenance teams to resolve guest issues promptly.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, guest services, or front desk operations is preferred.
- Strong communication skills, both verbal and written.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Proficiency in Microsoft Office Suite and hotel Property Management Systems (PMS).