Job Description
Join the Heart of Seattle’s Hospitality Scene!
Are you looking for a weekend job that offers flexibility and a fun environment? We are currently hiring a Front Desk Agent for our high-volume property in downtown Seattle. This is an excellent opportunity for individuals looking to start a career in the hospitality industry with no prior experience required.
As a Front Desk Agent, you will be the first impression for our guests, ensuring they feel welcomed and valued. We pride ourselves on our team culture and offer a supportive atmosphere where you can grow your skills.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and provide exceptional customer service throughout their stay.
- Check-In/Out: Process registrations, issue key cards, and handle payments efficiently using our property management system.
- Phone Management: Answer multi-line phones with a professional tone and route inquiries to the appropriate departments.
- Information Desk: Provide local recommendations, directions, and answer questions regarding hotel amenities.
- Mail & Packages: Sort and distribute incoming mail and packages to guests in a timely manner.
- Lobby Maintenance: Maintain a clean, organized, and inviting lobby area at all times.
Qualifications
- Availability: Must be available to work weekends (Saturday & Sunday) and cover shift openings as needed.
- Age Requirement: Must be at least 18 years old.
- Communication: Excellent verbal communication skills and a friendly, approachable demeanor.
- Computer Skills: Basic computer literacy and ability to learn new software quickly (training provided).
- Professionalism: Must maintain a professional appearance and adhere to uniform guidelines.
- Problem Solving: Ability to remain calm and professional when assisting guests with requests or issues.