Job Description
We are seeking a dynamic and welcoming Front Desk Agent to join our premium team at The Atlantic Coast Hotel in the heart of Virginia Beach. As a key member of our hospitality staff, you will be the first point of contact for our guests, setting the tone for an unforgettable stay. We specialize in weekend hospitality and are looking for individuals who thrive in a fast-paced, guest-centric environment.
Our weekend shifts offer a fantastic opportunity to earn competitive pay while enjoying the beautiful coastal atmosphere. If you have a passion for service and a knack for problem-solving, we want to meet you.
Responsibilities
- Guest Relations: Provide warm, professional, and welcoming greetings to all guests upon arrival and departure.
- Check-In/Out: Efficiently process guest registrations, payments, and check-outs using our property management system.
- Communication: Manage incoming calls, emails, and messages promptly and accurately to ensure guests receive timely information.
- Problem Resolution: Address guest inquiries, complaints, or special requests with patience and efficiency to ensure high satisfaction.
- Front Desk Operations: Maintain the cleanliness and organization of the front desk area and lobby spaces.
- Team Collaboration: Work closely with housekeeping and maintenance teams to ensure guest rooms are ready and amenities are stocked.
- Revenue Management: Upsell room upgrades and additional services to maximize revenue during peak weekend periods.
Qualifications
- Experience: Previous experience in hotel front desk operations or customer service is preferred.
- Availability: Must be available to work weekends (Friday through Sunday) on a recurring basis.
- Communication Skills: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Technical Proficiency: Comfortable using computers and property management software (e.g., Opera, StayNTouch).
- Problem Solving: Ability to think on your feet and resolve issues calmly under pressure.
- Appearance: Professional appearance and grooming standards are required.
- Flexibility: Willingness to work various shifts, including holidays, as needed.