Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and deliver exceptional guest experiences during weekend shifts. This is a prime opportunity for hospitality professionals who thrive in fast-paced environments and value teamwork. We offer competitive compensation, comprehensive benefits, and career growth potential in Raleigh's vibrant hospitality scene.
Why You'll Love Working With Us:
- Comprehensive health benefits package
- Employee discounts on hotel stays and dining
- Professional development programs
- Positive, inclusive work culture
Responsibilities
- Manage guest check-ins/checkouts efficiently using PMS systems
- Handle reservations, inquiries, and special requests with precision
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Execute upselling opportunities for room upgrades and amenities
- Maintain lobby area appearance and security protocols
Qualifications
- 1+ years front desk or customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work independently during weekend shifts
- High school diploma or equivalent required
- Flexible availability for weekends and holidays
- Basic knowledge of local attractions and services
- Valid driver's license preferred