Job Description
Join our award-winning luxury hotel in downtown Atlanta and become the face of our guest experience! We're seeking a dynamic Front Desk Agent to manage weekend operations with exceptional hospitality and professionalism. This role is perfect for energetic individuals who thrive in fast-paced environments and want to make lasting impressions on our international clientele.
Why Work With Us?
- Competitive hourly rates with performance bonuses
- Comprehensive training program
- Complimentary hotel discounts worldwide
- Opportunities for career advancement
- Modern, centrally located workplace
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage cash drawer accurately
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services (spa, dining, events)
- Maintain meticulous guest records and reservation data
- Execute emergency procedures calmly and effectively
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license and clean driving record
- Flexible availability including weekends and holidays
- Basic knowledge of Atlanta attractions and transportation
- Fluent English; additional languages highly valued