Job Description
Join our dynamic team at Grand Miami Hotel and be part of the city's premier hospitality experience! We're seeking a passionate Front Desk Agent to deliver exceptional guest service with weekly pay. Enjoy competitive compensation, flexible scheduling, and opportunities for career growth in Miami's vibrant tourism industry. Work in a luxurious oceanfront setting while contributing to memorable stays for international guests.
Responsibilities
- Check-in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency in reservation software (Opera a plus)
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling skills
- Professional appearance and positive attitude
- Fluency in English (Spanish beneficial)
- Valid Florida driver's license (if driving required)