Job Description
Join our award-winning luxury waterfront hotel in downtown Tampa and become the heart of our guest experience! We're seeking charismatic Front Desk Agents to deliver exceptional service with weekly pay, competitive benefits, and career growth opportunities. As the first point of contact, you'll create memorable stays while handling reservations, check-ins, and guest inquiries with professionalism and flair. Enjoy complimentary parking, meal discounts, and a vibrant team environment in one of Florida's most dynamic cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and valet departments
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk and lobby area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Florida driver's license with clean driving record (for valet coordination)
- Basic math and cash handling abilities
- Professional appearance and positive attitude
- High school diploma or equivalent required