Job Description
Join our award-winning team at Grand Columbus Hotel, where exceptional service meets career growth! We're seeking dynamic Front Desk Agents to deliver memorable guest experiences in the heart of downtown Columbus. Enjoy the stability of weekly pay, competitive benefits, and a vibrant work culture that values your contributions. Perfect for hospitality professionals seeking immediate opportunities with advancement potential.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Utilize hotel management software efficiently
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, FOSSE preferred)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Valid Ohio driver's license and clean driving record
- Basic knowledge of local attractions and transportation