Job Description
Join our award-winning luxury hotel in Atlanta as a Front Desk Agent and experience the perfect blend of Southern hospitality and career growth! We're seeking passionate professionals to deliver exceptional guest experiences with weekly pay and comprehensive benefits. This is your opportunity to shine in a dynamic environment where every interaction matters.
As a key ambassador of our brand, you'll manage check-in/check-out processes, resolve guest inquiries with finesse, and contribute to our 5-star reputation. We provide paid training, career advancement paths, and a supportive team culture that values your contributions.
Why You'll Love Working Here:
- Weekly pay with direct deposit
- Comprehensive health benefits (Day 1)
- Free hotel stays worldwide
- Employee discounts on dining and services
- Clear career progression to supervisory roles
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera/PMS systems
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Upsell hotel amenities, dining options, and special packages
- Maintain a clean, organized front desk environment
- Contribute to daily revenue management tasks
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Atlanta attractions and transportation
- Professional appearance and positive attitude