Job Description
Join our award-winning hospitality team at Oceanview Resorts, where every guest experience is crafted with excellence. We're seeking a dynamic Front Desk Agent to be the welcoming face of our Virginia Beach property. Enjoy competitive weekly pay, comprehensive benefits, and a vibrant work environment just steps from the Atlantic. If you're passionate about creating memorable guest interactions and thrive in fast-paced settings, apply today to start your career journey with us!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest requests, complaints, and special arrangements promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems (Opera) for inventory and reporting
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Valid Virginia driver's license (if required for duties)
- Basic knowledge of local attractions and transportation