Job Description
Join our award-winning downtown Minneapolis hotel and become the face of luxury hospitality! We're seeking dynamic Front Desk Agents with exceptional people skills to deliver memorable guest experiences. Enjoy competitive weekly pay, comprehensive benefits, and opportunities for advancement in a supportive environment. Perfect for career-driven professionals who thrive in fast-paced settings.
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera PMS
- Resolve guest inquiries and complaints with empathy and professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium services and amenities to enhance guest satisfaction
- Maintain pristine front desk appearance and security protocols
Qualifications
- 1+ years hotel front desk or customer service experience required
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Minnesota hospitality certification preferred
- Flexible availability including weekends/holidays
- Basic math and cash handling proficiency