Job Description
Join our dynamic hospitality team as a Night Front Desk Agent at Sunset Hospitality Group! We're seeking passionate individuals to deliver exceptional guest experiences during overnight hours. No prior experience required – we provide comprehensive training to help you thrive. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our award-winning hotel chain. Perfect for night owls who excel in customer service and enjoy a fast-paced environment.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and professionalism
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest concerns promptly and maintain high satisfaction standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Monitor safety protocols and emergency procedures during overnight shifts
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and willingness to learn new systems
- Ability to work independently during overnight hours
- Positive attitude and commitment to exceptional service
- Flexible availability including weekends and holidays