Job Description
Join our award-winning team at Grand Plaza Hotel Tampa and accelerate your earnings with weekly pay! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury waterfront property. This role offers immediate compensation cycles, comprehensive benefits, and career growth opportunities within our expanding hospitality group. As the first point of contact, you'll embody our commitment to excellence while enjoying Tampa's vibrant culture and competitive compensation.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Utilize property management systems (Opera) for daily operations
- Execute upselling opportunities for premium rooms and amenities
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic mathematical aptitude for financial transactions
- Valid Florida driver's license (for errands if required)
- High school diploma or equivalent
- Spanish language proficiency a plus