Job Description
Join the vibrant hospitality team at Grand Plaza Hotel, Fort Worth's premier destination for business and leisure travelers. We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences while enjoying weekly paychecks! As the first point of contact, you'll create memorable moments through personalized service, seamless check-ins, and local expertise. Our modern downtown location offers competitive compensation, comprehensive benefits, and growth opportunities in a fast-paced environment. Perfect for detail-oriented professionals who thrive in customer-centric roles.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly using problem-solving skills
- Maintain accurate records in property management systems
- Coordinate with housekeeping and maintenance teams
- Provide local area recommendations and assistance
- Execute security protocols and emergency procedures
- Upsell hotel amenities and services
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Strong communication and conflict resolution abilities
- Flexible availability including weekends/holidays
- Basic math and cash handling skills
- High school diploma or equivalent required
- Texas Food Handler's Certificate preferred
- Professional appearance and positive attitude