Job Description
Join our dynamic hospitality team as a Front Desk Agent at the Grand Plaza Hotel in Atlanta! We're seeking customer-focused professionals to deliver exceptional guest experiences with weekly pay benefits. Enjoy competitive compensation, flexible scheduling, and career growth opportunities in one of Georgia's most vibrant cities. If you're passionate about hospitality and value timely compensation, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments and manage billing inquiries with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest complaints with professionalism and empathy
- Utilize hotel management software (Opera, Fidelio) for daily operations
- Act as a local Atlanta resource for guests' dining and entertainment needs
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in reservation systems and MS Office Suite
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Atlanta attractions and transportation
- Valid driver's license (for airport shuttle duties when needed)