Job Description
Are you a people person looking to start a rewarding career in the hospitality industry? Grand Plaza Hotel & Suites is seeking enthusiastic and dedicated individuals to join our dynamic team as Hotel Associates. We pride ourselves on providing exceptional guest experiences and offer a comprehensive training program for those with no prior experience.
In this role, you will be the face of our hotel, ensuring every guest feels welcome and valued from the moment they arrive. We offer a competitive benefits package, opportunities for advancement, and a supportive work environment.
Why Join Us?
- Competitive hourly wage ($15.00 - $18.00)
- Health, Dental, and Vision insurance
- Employee discount on hotel stays
- Flexible scheduling and career growth opportunities
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out processes efficiently.
- Manage guest inquiries, requests, and complaints with a focus on problem-solving and guest satisfaction.
- Answer incoming phone calls and route messages accurately to ensure seamless communication.
- Monitor the front desk area and lobby to ensure a clean, safe, and welcoming environment.
- Process payments accurately and maintain accurate daily financial records.
- Assist with housekeeping coordination and maintain a professional appearance at all times.
- Collaborate with the housekeeping and maintenance teams to address guest needs promptly.
Qualifications
- No prior experience in the hospitality industry required; we provide full training.
- High school diploma or GED equivalent.
- Strong interpersonal and communication skills.
- Proficiency with basic computer systems and hotel management software is a plus but not mandatory.
- A positive attitude, high energy, and a genuine desire to help others.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Professional grooming and appearance standards.