Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and experience the excitement of Portland's vibrant hospitality scene! We're seeking charismatic professionals to deliver exceptional guest experiences with weekly pay, competitive benefits, and career growth opportunities. Enjoy the energy of downtown Portland while making meaningful connections with travelers from around the world.
Why Grand Horizon? We pride ourselves on creating a supportive work environment with industry-leading training, employee discounts, and opportunities to advance into management roles. Our commitment to work-life balance ensures you thrive both personally and professionally.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with exceptional service and local expertise
- Process payments, manage reservations, and optimize room assignments
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies to enhance guest experiences
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Oregon hospitality certification or willingness to obtain
- Flexible availability including weekends and holidays
- Basic knowledge of Portland attractions and transportation
- Positive attitude with genuine passion for hospitality