Job Description
Join our award-winning hospitality team as a Front Desk Agent and enjoy the stability of weekly pay in Louisville's vibrant downtown district! We're seeking customer-focused professionals to deliver exceptional guest experiences while managing flexible shift schedules including nights, weekends, and holidays. This role offers immediate benefits, career growth opportunities, and a supportive work environment where your dedication is recognized every week.
Responsibilities
- Check in/out guests efficiently using property management systems while maintaining accurate records
- Process payments, manage cash handling, and resolve billing discrepancies
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Respond to guest inquiries with professionalism and local knowledge recommendations
- Monitor room availability and optimize booking strategies for maximum occupancy
- Uphold brand standards through consistent service excellence and problem resolution
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Strong computer literacy with PMS software proficiency
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- High school diploma or equivalent required
- Basic math skills for cash handling and billing