Job Description
Join our award-winning luxury hotel in Atlanta and become the face of exceptional guest experiences! We're seeking energetic Front Desk Agents with a passion for hospitality to deliver five-star service. Enjoy competitive pay with weekly payouts, comprehensive benefits, and career growth opportunities in a dynamic environment. Perfect for detail-oriented professionals who thrive in fast-paced settings.
Responsibilities
- Manage guest check-in/check-out processes with speed and accuracy
- Handle reservations, inquiries, and special requests via phone/in-person
- Process payments and maintain secure financial transactions
- Coordinate with housekeeping and maintenance teams for guest needs
- Utilize hotel management systems (Opera/PMS) efficiently
- Resolve guest concerns promptly to ensure satisfaction
Qualifications
- Minimum 1 year hotel or customer service experience
- Strong communication and conflict resolution skills
- Proficiency in reservation systems and basic MS Office
- Ability to multitask in high-pressure situations
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license and reliable transportation
- Basic first aid/CPR certification preferred