Job Description
Join our award-winning hospitality team as a Front Desk Agent and enjoy the stability of weekly pay! We're seeking energetic professionals to deliver exceptional guest experiences at our premium locations in Baltimore, MD and Northern Virginia. With flexible shift schedules and competitive compensation, this role offers immediate career growth opportunities. Ideal candidates thrive in fast-paced environments and possess a passion for customer service excellence.
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS systems
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through impeccable service delivery
- Maintain accurate records and report operational issues
- Assist with VIP guest requests and special arrangements
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera, etc.)
- Flexible availability for evening/weekend/holiday shifts
- Strong problem-solving and conflict resolution skills
- High school diploma or equivalent required
- Valid driver's license (for Virginia locations)
- Ability to work standing for extended periods
- Basic knowledge of local attractions and services