Job Description
Join our award-winning luxury hotel team in sunny Tampa, Florida! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences with weekly pay and competitive benefits. If you're passionate about hospitality and thrive in fast-paced environments, this is your opportunity to shine.
Our resort offers stunning waterfront views, state-of-the-art amenities, and a vibrant work culture. Enjoy flexible scheduling, career advancement opportunities, and a supportive team environment where your contributions are valued.
Responsibilities
- Provide 5-star guest service through check-in/check-out processes, room assignments, and concierge support
- Manage reservation systems, handle billing inquiries, and resolve guest complaints with professionalism
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Process payments accurately and maintain confidential guest information
- Uphold brand standards through cleanliness, safety protocols, and VIP guest recognition
- Assist with event coordination and special request fulfillment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or PMS systems and Microsoft Office
- Exceptional communication skills with fluency in English
- Ability to multitask in high-pressure situations with attention to detail
- Valid Florida driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Strong problem-solving and conflict resolution abilities