Job Description
Join our award-winning Atlanta team as a Front Desk Agent at Grand Hospitality Group! We're seeking energetic professionals to deliver exceptional guest experiences while enjoying the stability of weekly pay. Our luxury hotel in downtown Atlanta offers competitive compensation, comprehensive benefits, and career growth opportunities in the heart of Georgia's thriving hospitality industry. If you're passionate about creating memorable stays and value timely compensation, this is your next career move!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accurate records
- Handle guest inquiries and resolve concerns with professionalism and empathy
- Manage room inventory and coordinate housekeeping services
- Process payments and manage cash drawer operations
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain a clean and organized front desk environment
- Collaborate with other departments to ensure seamless service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid Georgia driver's license preferred
- Basic computer literacy with MS Office Suite
- Positive attitude with strong attention to detail