Job Description
Join our award-winning team at Oceanview Resort & Spa, where hospitality meets coastal luxury! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in Virginia Beach's premier beachfront destination. With weekly pay, competitive benefits, and a vibrant work culture, this is your chance to grow in the hospitality industry while enjoying Virginia's coastal charm. Apply today and start your rewarding career with us!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and maintain high satisfaction
- Coordinate with housekeeping, maintenance, and security teams
- Utilize hotel management systems (Opera, Fidelio) efficiently
- Process payments and manage cash handling procedures
- Assist with valet services and concierge requests
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (PMS)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Virginia driver's license (for valet duties)
- High school diploma or equivalent
- Basic knowledge of local attractions and services
- Positive attitude with service-oriented mindset