Job Description
Join our award-winning luxury hotel team as a Front Desk Agent and experience the pinnacle of Southern hospitality! We're seeking charismatic professionals to create unforgettable guest experiences with our industry-leading weekly pay structure. Enjoy competitive benefits, career growth opportunities, and work in Atlanta's vibrant Buckhead district. Perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in delivering exceptional service.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservation modifications, billing inquiries, and room assignments
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, valet, and maintenance teams
- Resolve guest complaints with professionalism and empathy
- Utilize property management systems (Opera, Fidelio) effectively
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in PMS systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license and clean driving record
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Atlanta tourism and attractions
- High school diploma or equivalent required