Job Description
Join our award-winning team as a Front Desk Agent at Baltimore's premier hospitality destination! We're seeking charismatic professionals to deliver exceptional guest experiences with weekly pay and flexible shift schedules. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in Maryland's vibrant tourism sector.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations, billing, and payment processing
- Address guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate records using PMS software
- Upsell hotel amenities and local attractions
- Ensure lobby area remains pristine and welcoming
Qualifications
- 1+ years customer service or hospitality experience
- Strong communication and problem-solving skills
- Proficiency with reservation systems (e.g., Opera)
- Ability to work flexible shifts (nights, weekends, holidays)
- High school diploma or equivalent
- Basic math and cash handling abilities
- Professional appearance and positive attitude
- Valid driver's license preferred