Job Description
Start your hospitality career with Grand Horizon Hotels! We're seeking enthusiastic individuals to join our team as Hotel Front Desk Agents in Chicago. No experience necessary – we provide comprehensive training! Enjoy competitive pay, flexible shift schedules, and opportunities for growth in one of Illinois' premier hotel chains.
As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring exceptional service during check-in, check-out, and throughout their stay. This full-time position offers consistent hours with rotating shifts, perfect for those seeking reliable work-life balance.
Join our award-winning team and discover why we're recognized as a top employer in Illinois. Apply today to begin your journey in hospitality!
Responsibilities
- Check guests in/out efficiently using hotel management software
- Manage reservations and room assignments with precision
- Process payments and handle cash transactions accurately
- Respond to guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Maintain organized front desk operations
- Assist with special requests and local recommendations
Qualifications
- No hotel experience required – training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts (evenings, weekends, holidays)
- Attention to detail and problem-solving abilities
- Positive attitude and customer service mindset
- Ability to stand for extended periods