Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where we value exceptional service and career growth! We're seeking dedicated Front Desk Agents to deliver memorable guest experiences in the heart of Houston. Enjoy weekly pay, competitive benefits, and a dynamic work environment with flexible shift schedules. If you thrive in fast-paced settings and possess a passion for creating positive interactions, this is your opportunity to shine!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Assist with valet services and luggage handling
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in PMS systems (e.g., Opera, Cloudbeds)
- Strong multitasking abilities in high-pressure situations
- Exceptional communication and conflict resolution skills
- Flexible availability for day/night/weekend shifts
- Basic math and cash handling accuracy
- Valid Texas driver's license preferred