Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent and experience the thrill of serving guests in the heart of Los Angeles! We offer competitive weekly pay, flexible scheduling, and a vibrant work environment where your customer service skills shine. As the first point of contact for our international guests, you'll create memorable experiences while enjoying career growth opportunities in one of LA's premier hotels.
Responsibilities
- Provide exceptional guest check-in/check-out services using hotel management systems
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local tourism ambassador with comprehensive destination knowledge
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license (preferred)
- Fluency in English and Spanish (highly valued)
- Basic accounting knowledge