Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in Albuquerque, NM! We're seeking energetic professionals to deliver exceptional guest experiences with the added benefit of weekly pay. Enjoy a dynamic work environment in the heart of New Mexico's vibrant hospitality scene. If you're passionate about service and thrive in fast-paced settings, this role is your gateway to career growth in luxury hospitality.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Process reservations and optimize room occupancy using PMS software
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle cash transactions and maintain accurate financial records
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain a pristine front desk environment and lobby area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in PMS systems (e.g., Opera, RoomRack)
- Strong cash handling and reconciliation skills
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights/weekends
- Valid New Mexico driver's license (preferred)
- Bilingual English/Spanish skills (highly desirable)