Job Description
Join our award-winning team at Grand Horizon Hotels in Denver's vibrant downtown! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences with weekly pay flexibility. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and guest inquiries. Enjoy competitive compensation, comprehensive training, and a supportive work environment in one of Denver's premier hospitality destinations. Perfect for students, career changers, or those seeking supplemental income with consistent weekly pay schedules.
Responsibilities
- Efficiently manage guest check-in/check-out processes with accuracy and speed
- Handle reservation inquiries, modifications, and confirmations using property management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, maintain cash drawer accountability, and generate daily reports
- Collaborate with housekeeping, maintenance, and dining teams for seamless operations
- Uphold brand standards through personalized guest interactions and local recommendations
- Ensure security compliance and confidentiality of guest information
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hospitality or retail
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Strong attention to detail and multi-tasking abilities
- Basic knowledge of Denver attractions and transportation options
- Valid Colorado driver's license (if required for local errands)