Job Description
Join our dynamic hospitality team as a Front Desk Agent in Houston, TX! We're seeking energetic professionals with a passion for guest service to deliver exceptional experiences. Enjoy weekly pay and flexible shift work while working in a fast-paced environment. As the first point of contact, you'll be the face of our brand, ensuring seamless check-ins/out, managing reservations, and resolving inquiries with professionalism. This role offers growth opportunities within our expanding portfolio of premium properties.
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle reservations, payments, and billing transactions accurately
- Resolve guest inquiries and complaints promptly with exceptional service
- Coordinate with housekeeping, maintenance, and security teams
- Process mail, packages, and guest communications
- Maintain cleanliness and organization of the front desk area
- Execute emergency procedures as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, holidays
- Basic math and cash handling abilities
- Valid driver's license and reliable transportation