Job Description
Join Harborview Hotel Group as a Front Desk Agent and enjoy weekly pay in Baltimore's vibrant hospitality scene! We're seeking energetic professionals to deliver exceptional guest experiences at our premium downtown property. This role offers immediate start, competitive compensation, and career growth opportunities within our expanding hotel chain.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel services and amenities
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel or customer service experience preferred
- Proficiency with property management systems (Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer literacy and cash handling experience
- Flexible availability including weekends/holidays
- High school diploma or equivalent