Job Description
Join the Grand Manhattan Hotel as a Front Desk Agent and become the heart of our luxury hospitality experience! We're seeking dynamic professionals to deliver exceptional guest services in the heart of NYC. With weekly pay and competitive benefits, this role offers immediate financial stability while building your career in premium hospitality. Enjoy a vibrant work environment at an iconic Midtown location with opportunities for growth and recognition. Perfect for detail-oriented individuals passionate about creating memorable guest experiences.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and concerns promptly using problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and account information
- Process payments and manage cash drawer responsibilities
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts, including weekends and holidays
- Basic knowledge of NYC tourism attractions and services
- High school diploma or equivalent required
- Valid NYC Food Handler's Certificate preferred