Job Description
Join our award-winning downtown Cleveland hotel and experience the excitement of weekly pay in hospitality! As a Front Desk Agent, you'll be the first point of contact for our guests, creating memorable experiences while enjoying competitive hourly wages with immediate access to your earnings. We offer comprehensive benefits, career growth opportunities, and a vibrant work environment in the heart of Ohio's tourism hub.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve issues with exceptional service
- Process payments and manage financial transactions accurately
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and promotional packages
- Maintain detailed guest records and preferences
- Assist with valet services and luggage handling
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Valid Ohio driver's license (for valet duties)
- Basic accounting knowledge
- Professional appearance and demeanor
- Ohio hospitality certification (preferred)