Job Description
Join the Grand Plaza Hotels team as a Front Desk Agent in vibrant Denver! We're seeking energetic professionals to deliver exceptional guest experiences in our premium urban resort. Enjoy weekly pay, comprehensive benefits, and career growth in one of Colorado's most dynamic hospitality environments. Perfect for detail-oriented individuals passionate about creating memorable stays.
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean, organized front desk area
- Utilize property management systems (PMS) effectively
Qualifications
- Previous front desk or customer service experience required
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent; hospitality degree preferred
- Strong attention to detail and organizational abilities
- Basic knowledge of Denver area attractions