Job Description
Join our dynamic hotel team as a Front Desk Agent where you'll be the first point of contact for guests seeking exceptional hospitality experiences. We offer weekly pay, comprehensive benefits, and a supportive work environment in Albuquerque's vibrant downtown. If you're passionate about creating memorable guest interactions and thrive in fast-paced settings, this is your opportunity to shine in the hospitality industry.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Perform nightly audits and report generation
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling accuracy
- Flexible availability including weekends/holidays