Job Description
Join our award-winning team at Grand Hotel Baltimore as a Front Desk Agent and experience the rewards of weekly pay in a dynamic hospitality environment. We're seeking passionate professionals to deliver exceptional guest experiences while advancing their careers in the heart of Pennsylvania's vibrant tourism district. Enjoy competitive benefits, flexible scheduling, and a supportive culture that values growth and recognition.
Responsibilities
- Manage seamless check-in/check-out procedures for hotel guests
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management systems (Opera) for reservations and inventory
- Resolve guest inquiries with professionalism and empathy
- Uphold brand standards for cleanliness and safety protocols
- Collaborate with cross-departmental teams during peak seasons
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (PMS)
- Exceptional communication and conflict resolution skills
- Flexible availability including weekends and holidays
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required
- Ability to stand for extended periods and lift 25 lbs
- Valid Pennsylvania driver's license preferred