Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking dynamic professionals to deliver exceptional guest experiences in our premium Atlanta location. Enjoy competitive weekly pay, comprehensive benefits, and growth opportunities in the heart of Georgia's hospitality scene. If you're passionate about service and thrive in fast-paced environments, apply today to start your rewarding career!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly to ensure satisfaction
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and property management systems
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- Valid Georgia driver's license (if required for local errands)