Job Description
Join our dynamic hospitality team at Coastal Hospitality Group as a Part-Time Front Desk Agent in the heart of Virginia Beach! We're seeking energetic professionals who embody exceptional customer service to create memorable experiences for our guests. This role offers flexible scheduling and the opportunity to grow within our award-winning chain.
As the first point of contact, you'll represent our brand's commitment to excellence while handling guest inquiries, check-ins/check-outs, and local recommendations. Perfect for students or career changers seeking a vibrant part-time opportunity in Virginia Beach's thriving hospitality sector.
Responsibilities
- Manage seamless guest check-in/check-out processes using property management systems
- Address guest inquiries with professionalism and local expertise
- Coordinate with housekeeping and maintenance teams for optimal service delivery
- Process payments, handle cash/credit transactions accurately
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain detailed records of guest preferences and special requests
- Resolve guest concerns promptly following company protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency with property management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Virginia Beach attractions and services
- Flexible availability including evenings, weekends, and holidays
- Valid driver's license (for occasional local errands)