Job Description
Join our award-winning team at Grand Harbor Hotel in Long Beach, CA, where we prioritize exceptional guest experiences and career growth. As a Front Desk Agent, you'll be the first point of contact for our international clientele, delivering premium hospitality services in a stunning waterfront setting. We offer weekly pay, comprehensive benefits, and a supportive work environment designed to help you thrive.
Our ideal candidate is a customer service enthusiast with a passion for creating memorable stays. You'll handle check-in/out procedures, manage reservations, and resolve guest inquiries with professionalism and efficiency. This role requires weekend availability and fluency in English, with Spanish a plus.
Responsibilities
- Manage seamless check-in/out procedures for hotel guests
- Process reservations and room assignments using PMS systems
- Handle guest inquiries, complaints, and special requests with grace
- Perform accurate billing and payment processing
- Coordinate with housekeeping and maintenance teams
- Assist with valet services and luggage handling
- Maintain detailed guest preference profiles
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Valid CA driver's license (for valet operations)
- Flexible schedule including nights/weekends
- Basic first aid/CPR certification preferred