Job Description
Join our award-winning hospitality team at Omaha Grand Hospitality as a Front Desk Agent! We're seeking passionate professionals to deliver exceptional guest experiences at our downtown property. Enjoy weekly pay, competitive benefits, and career growth opportunities in Omaha's vibrant hospitality scene.
What We Offer:
- Weekly paycheck (no more waiting!) + performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- Free on-site parking & meal discounts
- 401(k) with company match
- Hotel discounts worldwide
Be the first face of our luxury hotel, ensuring seamless check-ins, managing reservations, and solving guest inquiries with professionalism. Perfect for career-driven individuals seeking stability in Omaha's thriving tourism industry.
Responsibilities
- Check-in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Process payments and handle cash/credit transactions
- Resolve guest complaints and escalate issues appropriately
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain accurate shift reports and documentation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling accuracy
- Flexible availability including weekends/holidays
- High school diploma or equivalent required
- Valid Nebraska driver's license (if required for errands)