Job Description
Join our dynamic team at Grand Hotels Inc. as a Front Desk Agent where exceptional service meets career growth. We're seeking passionate hospitality professionals to deliver memorable guest experiences in our premium downtown Seattle location. Enjoy competitive weekly pay, comprehensive benefits, and a supportive work environment that values your contributions.
As a cornerstone of our guest services team, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism. We provide extensive training and career advancement opportunities for dedicated team members.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold hotel safety protocols and emergency procedures
- Assist with valet services and concierge duties as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Basic knowledge of Seattle attractions and transportation options
- Valid Washington state driver's license (for valet duties)
- Ability to lift 25 lbs for luggage assistance