Job Description
Welcome to The Grand Horizon Hotel & Spa, where we redefine luxury and hospitality. We are currently seeking a dedicated and professional Full-Time Front Desk Agent to join our dynamic team. If you have a passion for guest service and thrive in a fast-paced environment, we want to meet you.
As a Front Desk Agent, you will be the first point of contact for our valued guests. We offer a competitive salary, comprehensive benefits, and a supportive work culture that values your contributions.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and ensure a seamless check-in and check-out experience.
- Operations: Manage the front desk operations efficiently, including handling inquiries, reservations, and room assignments.
- Communication: Answer incoming calls and emails promptly, maintaining a professional and welcoming tone at all times.
- Financial Accuracy: Process cash, credit card, and check transactions accurately using the Point of Sale (POS) system.
- Shift Management: Adhere to strict shift schedules, including weekends and holidays, to ensure 24/7 coverage.
- Problem Solving: Address and resolve guest complaints or special requests with a solution-oriented approach.
Qualifications
- Experience: Previous experience in hospitality or customer service is preferred.
- Education: High school diploma or GED required.
- Skills: Proficiency in Microsoft Office Suite and property management systems.
- Availability: Must be available to work flexible shifts, including nights and weekends.
- Communication: Excellent verbal and written communication skills.